/* KR17 staff console. App shell: header and side rail stay put, only the work area scrolls.
   Single dark look by design (night-shift tablets). */
:root{
  color-scheme:dark;
  --bg:#060F1E; --bg2:#0A1A30; --panel:rgba(16,32,58,.72); --panel-solid:#0F2140; --panel2:#16294A; --line:rgba(120,160,215,.16); --line2:rgba(120,160,215,.28);
  --fg:#EEF3FA; --mute:#8FA3C0; --dim:#5E7393;
  --gold:#E8AD45; --gold-ink:#1A1204; --cyan:#43B0FF; --violet:#A394FF; --coral:#FF8A82; --red:#F0524A; --amber:#F2B640; --green:#3FD08F;
  --r-lg:20px; --r-md:14px; --r-sm:10px;
  --shadow:0 1px 0 rgba(255,255,255,.04) inset,0 10px 30px -12px rgba(0,0,0,.55);
  --f-display:'Sora',system-ui,sans-serif; --f-body:'Archivo',system-ui,sans-serif; --f-mono:'JetBrains Mono',ui-monospace,Menlo,monospace;
  --top-h:64px;
}
*{box-sizing:border-box}
[hidden]{display:none!important}
html,body{height:100%}
body{margin:0;color:var(--fg);font:15px/1.5 var(--f-body);-webkit-font-smoothing:antialiased;
  background:radial-gradient(900px 600px at 0% 0%,rgba(67,176,255,.10),transparent 60%),radial-gradient(800px 600px at 100% 100%,rgba(232,173,69,.07),transparent 60%),var(--bg)}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer}
:focus-visible{outline:2px solid var(--gold);outline-offset:2px}
.mono{font-family:var(--f-mono);font-variant-numeric:tabular-nums}
h1,h2,h3{font-family:var(--f-display);text-wrap:balance;margin:0;letter-spacing:-.01em}
.lbl{font-size:11px;letter-spacing:.1em;text-transform:uppercase;color:var(--mute);font-weight:600}
.setup .field input{font-size:16px}

/* ---------- boot ---------- */
#boot{position:fixed;inset:0;background:radial-gradient(circle at 50% 42%,#12305a 0,var(--bg) 60%);display:grid;place-items:center;z-index:50;padding-inline:16px}
.bootbox{display:flex;flex-direction:column;align-items:center;gap:22px;text-align:center}
.logo-wrap{position:relative;width:150px;height:150px;border-radius:30px;overflow:hidden;box-shadow:0 0 0 2px var(--gold),0 0 60px rgba(67,176,255,.35)}
.logo-wrap img{width:100%;height:100%;display:block}
.beam{position:absolute;left:62%;top:-40%;width:6px;height:60%;background:linear-gradient(transparent,var(--cyan),transparent);filter:blur(1px);animation:beam 1.1s linear infinite}
@keyframes beam{to{top:110%}}
.bootname{font:800 44px/1 var(--f-display);letter-spacing:.06em}
.bootname span{color:var(--gold)}
.bootsub{color:var(--mute);font-size:14px}
.bar{width:260px;max-width:70vw;height:6px;border-radius:6px;background:var(--panel2);overflow:hidden}
.bar i{display:block;height:100%;width:0;background:linear-gradient(90deg,var(--cyan),var(--gold));transition:width .35s}
#bootmsg{font-family:var(--f-mono);font-size:13px;color:var(--cyan);min-height:20px}

/* ---------- powered-by badge ---------- */
.powered{display:inline-flex;align-items:center;gap:6px;font:600 10.5px/1 var(--f-body);letter-spacing:.12em;text-transform:uppercase;color:var(--mute);white-space:nowrap}
.powered b{font:800 11px/1 var(--f-display);letter-spacing:.08em;color:var(--fg)}
.powered b span{color:var(--gold)}
.powered i{width:6px;height:6px;border-radius:50%;background:var(--green);box-shadow:0 0 8px var(--green)}

/* ---------- login ---------- */
#login{min-height:100%;display:grid;place-items:center;align-content:center;gap:16px;padding:28px 16px}
.lcard{width:100%;max-width:420px;background:var(--panel);backdrop-filter:blur(14px);border:1px solid var(--line2);border-radius:24px;padding:26px 22px;display:flex;flex-direction:column;gap:18px;box-shadow:var(--shadow)}
.lhead{display:flex;gap:14px;align-items:center}
.lhead img{width:56px;height:56px;border-radius:16px}
.client{font:700 19px/1.2 var(--f-display)}
.field{display:flex;flex-direction:column;gap:6px}
.field input,.field select,.field textarea{background:rgba(6,15,30,.7);border:1px solid var(--line2);border-radius:12px;padding:12px 14px;width:100%}
.pins{display:flex;gap:10px;justify-content:center}
.pins span{width:52px;height:60px;border-radius:14px;border:1.5px solid var(--line2);display:grid;place-items:center;font:700 26px var(--f-mono);background:rgba(6,15,30,.7);transition:border-color .15s}
.pins span.on{border-color:var(--gold);box-shadow:0 0 0 3px rgba(232,173,69,.15)}
.pad{display:grid;grid-template-columns:repeat(3,1fr);gap:10px}
.pad button{height:58px;border-radius:14px;border:1px solid var(--line);background:var(--panel2);font:600 22px var(--f-mono);transition:background .12s}
.pad button:active{background:var(--line2)}
.err{color:#ff9b93;font-size:14px;min-height:20px;text-align:center}

/* ---------- welcome ---------- */
#welcome{position:fixed;inset:0;background:rgba(3,8,16,.82);backdrop-filter:blur(6px);display:grid;place-items:center;z-index:40;padding-inline:16px}
.wcard{max-width:480px;width:100%;background:var(--panel-solid);border:1px solid rgba(232,173,69,.5);border-radius:26px;padding:30px 24px;display:flex;flex-direction:column;gap:16px;text-align:center;box-shadow:0 30px 80px -20px rgba(0,0,0,.7)}
.wcard h1{font-size:28px}
.wcard h1 em{font-style:normal;color:var(--gold)}
.chips{display:flex;flex-wrap:wrap;gap:8px;justify-content:center}
.chip{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:4px 11px;font-size:12.5px;font-weight:600;border:1px solid var(--line2);background:rgba(255,255,255,.03)}
.chip::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}
.chip.hk{color:var(--cyan)} .chip.mt{color:var(--violet)} .chip.sec{color:var(--coral)} .chip.mg{color:var(--gold)} .chip.rr{color:#fff;background:rgba(240,82,74,.22);border-color:rgba(240,82,74,.6)}

/* ---------- app shell (stationary) ---------- */
#app{height:100vh;height:100dvh;display:grid;grid-template-columns:248px minmax(0,1fr);grid-template-rows:var(--top-h) minmax(0,1fr);overflow:hidden}
.top{grid-column:1/-1;display:flex;align-items:center;gap:14px;padding:0 20px;border-bottom:1px solid var(--line);background:rgba(6,15,30,.78);backdrop-filter:blur(14px);padding-top:env(safe-area-inset-top,0px)}
.top .logo{width:38px;height:38px;border-radius:11px;flex:none}
.brand{display:flex;flex-direction:column;gap:4px;min-width:0}
.brand>b{font:700 16.5px/1.1 var(--f-display);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.spacer{flex:1}
.clock{font:600 13px var(--f-mono);color:var(--mute);padding:6px 10px;border:1px solid var(--line);border-radius:999px;white-space:nowrap}
.who{display:flex;align-items:center;gap:8px;font-size:13.5px}
.who .nm{color:var(--mute);white-space:nowrap}
.duty{display:inline-flex;align-items:center;gap:7px;border-radius:999px;padding:6px 12px;font-size:12.5px;font-weight:700;border:1px solid rgba(63,208,143,.5);color:var(--green);background:rgba(63,208,143,.08);white-space:nowrap}
.duty::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor;box-shadow:0 0 8px currentColor}
.duty.off{border-color:var(--line2);color:var(--mute);background:none}
.duty.off::before{box-shadow:none}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;border:1px solid var(--line2);background:rgba(255,255,255,.04);border-radius:var(--r-sm);padding:8px 14px;font-weight:600;font-size:14px;transition:background .12s,border-color .12s;white-space:nowrap}
.btn:hover{background:rgba(255,255,255,.08)}
.btn.gold{background:linear-gradient(180deg,#F0BA58,var(--gold));color:var(--gold-ink);border-color:transparent}
.btn.red{background:linear-gradient(180deg,#F5655D,var(--red));border-color:transparent;color:#fff}
.btn.ghost{background:none;border-color:transparent;color:var(--mute)}
.btn.ghost:hover{color:var(--fg);background:rgba(255,255,255,.05)}
.btn.sm{padding:6px 10px;font-size:13px}
.btn:disabled{opacity:.45;cursor:not-allowed}

nav.rail{overflow-y:auto;border-right:1px solid var(--line);padding:16px 12px;display:flex;flex-direction:column;gap:3px;background:rgba(6,15,30,.45)}
nav.rail button{display:flex;align-items:center;gap:11px;text-align:left;border:1px solid transparent;background:none;border-radius:12px;padding:9px 11px;font-weight:600;font-size:14px;color:var(--mute);transition:background .12s,color .12s}
nav.rail button:hover{color:var(--fg);background:rgba(255,255,255,.04)}
nav.rail button svg{width:18px;height:18px;flex:none;stroke:currentColor;fill:none;stroke-width:1.8;stroke-linecap:round;stroke-linejoin:round}
nav.rail button .t{flex:1;min-width:0}
nav.rail button.on{background:linear-gradient(90deg,rgba(232,173,69,.16),rgba(232,173,69,.04));border-color:rgba(232,173,69,.28);color:var(--fg)}
nav.rail button.on svg{stroke:var(--gold)}
nav.rail .count{font:600 11.5px var(--f-mono);background:rgba(255,255,255,.08);border-radius:999px;padding:1px 8px;color:var(--fg);min-width:26px;text-align:center}
nav.rail .count.hot{background:var(--red)}
nav.rail .sect{margin:16px 11px 6px}

main{overflow-y:auto;scrollbar-gutter:stable;min-width:0;overscroll-behavior:contain}
.wrap{max-width:1180px;padding:24px 28px 48px}
.pagehead{display:flex;flex-wrap:wrap;align-items:flex-end;justify-content:space-between;gap:12px;margin-bottom:18px}
.pagehead h1{font-size:26px}
.pagehead p{margin:4px 0 0;color:var(--mute);font-size:14px}
.live{display:inline-flex;align-items:center;gap:7px;font-size:12.5px;color:var(--mute);border:1px solid var(--line);border-radius:999px;padding:5px 11px}
.live i{width:7px;height:7px;border-radius:50%;background:var(--green);box-shadow:0 0 8px var(--green)}

/* stat strip (fixed layout) */
.stats{display:grid;grid-template-columns:repeat(5,minmax(0,1fr));gap:10px;margin-bottom:16px}
.stat{background:var(--panel);border:1px solid var(--line);border-radius:var(--r-md);padding:12px 14px;box-shadow:var(--shadow);min-width:0}
.stat .v{font:700 26px/1.15 var(--f-display);font-variant-numeric:tabular-nums;margin-top:4px}
.stat.hot{border-color:rgba(240,82,74,.55);background:linear-gradient(180deg,rgba(240,82,74,.16),rgba(240,82,74,.04))}
.stat.hot .v{color:#ffb0aa}

/* segmented tabs */
.tabs{display:inline-flex;flex-wrap:wrap;gap:4px;padding:4px;margin-bottom:14px;border:1px solid var(--line);border-radius:14px;background:rgba(6,15,30,.5);max-width:100%}
.tabs button{border:none;background:none;border-radius:10px;padding:7px 13px;font-weight:600;font-size:13.5px;color:var(--mute);white-space:nowrap}
.tabs button.on{background:var(--panel2);color:var(--fg);box-shadow:0 1px 0 rgba(255,255,255,.06) inset}
.tabs .n{font-family:var(--f-mono);font-size:12px;opacity:.7;margin-left:4px}

/* tickets */
.list{display:flex;flex-direction:column;gap:10px}
.tk{--accent:var(--cyan);display:grid;grid-template-columns:76px minmax(0,1fr) auto;align-items:stretch;background:var(--panel);border:1px solid var(--line);border-radius:16px;overflow:hidden;box-shadow:var(--shadow)}
.tk.mt{--accent:var(--violet)} .tk.sec{--accent:var(--coral)} .tk.urgent{--accent:var(--red)}
.tk .roomtile{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;background:linear-gradient(180deg,color-mix(in srgb,var(--accent) 22%,transparent),color-mix(in srgb,var(--accent) 6%,transparent));border-right:1px solid var(--line);padding:10px 6px}
.tk .roomtile small{font-size:9.5px;letter-spacing:.14em;text-transform:uppercase;color:var(--mute);font-weight:700}
.tk .roomtile b{font:800 21px/1 var(--f-display);font-variant-numeric:tabular-nums;color:var(--fg);max-width:100%;overflow:hidden;text-overflow:ellipsis}
.tk.esc{border-color:rgba(242,182,64,.55)}
.tk.urgent.waiting{border-color:rgba(240,82,74,.75);box-shadow:0 0 0 1px rgba(240,82,74,.35),0 12px 30px -12px rgba(240,82,74,.55)}
.tk .body{padding:12px 16px;min-width:0;display:flex;flex-direction:column;gap:5px;justify-content:center}
.tk .row1{display:flex;flex-wrap:wrap;align-items:center;gap:6px 10px}
.tk .what{font:600 16px var(--f-display)}
.tk .meta{font-size:12.5px;color:var(--mute);display:flex;flex-wrap:wrap;gap:3px 14px}
.tk .meta .dept{color:var(--accent);font-weight:600}
.tk .note{font-size:14px;color:#cfdaea;background:rgba(255,255,255,.03);border-left:2px solid var(--accent);padding:4px 10px;border-radius:0 8px 8px 0}
.tk .act{padding:12px 14px;display:flex;flex-direction:column;gap:8px;align-items:flex-end;justify-content:center;min-width:170px}
.pill{font-size:10.5px;font-weight:700;letter-spacing:.07em;text-transform:uppercase;border-radius:999px;padding:3px 9px;border:1px solid var(--line2);white-space:nowrap}
.pill.new{border-color:rgba(67,176,255,.5);color:var(--cyan)} .pill.claimed{border-color:rgba(232,173,69,.5);color:var(--gold)} .pill.done{border-color:rgba(63,208,143,.5);color:var(--green)} .pill.esc{border-color:rgba(242,182,64,.55);color:var(--amber)} .pill.urg{background:var(--red);border-color:var(--red);color:#fff}
.age{font:600 13px var(--f-mono);display:inline-block;min-width:48px}
.age.warn{color:var(--amber)} .age.bad{color:var(--coral)}
.complete-box{display:flex;gap:8px;flex-wrap:wrap;justify-content:flex-end}
.complete-box input{background:rgba(6,15,30,.7);border:1px solid var(--line2);border-radius:10px;padding:7px 10px;min-width:0;width:220px;max-width:100%}
.act select{background:rgba(6,15,30,.7)}
.empty{border:1px dashed var(--line2);border-radius:16px;padding:34px 20px;text-align:center;color:var(--mute);background:rgba(6,15,30,.35)}

/* rapid response banner: steady, not flashing */
#rr{position:sticky;top:0;z-index:15}
.rrbar{display:flex;flex-wrap:wrap;align-items:center;gap:8px 16px;padding:12px 28px;color:#fff;background:linear-gradient(90deg,#B52E27,#E0463E);border-bottom:1px solid rgba(255,255,255,.15);box-shadow:0 10px 24px -14px rgba(240,82,74,.8)}
.rrbar b{font:800 16px var(--f-display);display:inline-flex;align-items:center;gap:8px}
.rrbar b::before{content:"";width:9px;height:9px;border-radius:50%;background:#fff;animation:blip 1.6s ease-in-out infinite}
@keyframes blip{50%{opacity:.25}}
.rrbar .btn{background:#fff;color:#7a1510;border-color:#fff}

/* tables & panels */
.panel{background:var(--panel);border:1px solid var(--line);border-radius:var(--r-lg);padding:18px;box-shadow:var(--shadow)}
.grid2{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:14px}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px;margin-bottom:14px}
.kpi{background:var(--panel);border:1px solid var(--line);border-radius:var(--r-md);padding:14px 16px;box-shadow:var(--shadow)}
.kpi .v{font:700 30px var(--f-display);font-variant-numeric:tabular-nums}
.kpi .s{font-size:12.5px;color:var(--mute)}
.tablewrap{overflow-x:auto;border:1px solid var(--line);border-radius:var(--r-md);background:var(--panel)}
table{width:100%;border-collapse:collapse;font-size:14px;min-width:620px}
th{text-align:left;font-size:11px;letter-spacing:.09em;text-transform:uppercase;color:var(--mute);padding:11px 12px;border-bottom:1px solid var(--line);background:rgba(6,15,30,.4);position:sticky;top:0}
td.mono{white-space:nowrap}
td{padding:11px 12px;border-bottom:1px solid var(--line);vertical-align:middle}
tr:last-child td{border-bottom:none}
tbody tr:hover td{background:rgba(255,255,255,.025)}
.filters{display:flex;flex-wrap:wrap;gap:10px;margin-bottom:12px}
.filters input,.filters select{background:var(--panel);border:1px solid var(--line2);border-radius:10px;padding:8px 12px}
.pager{display:flex;gap:10px;align-items:center;justify-content:flex-end;margin-top:10px;color:var(--mute);font-size:13px}
.bars{display:flex;flex-direction:column;gap:10px}
.barrow{display:grid;grid-template-columns:120px 1fr 48px;gap:10px;align-items:center;font-size:14px}
.barrow .track{height:12px;background:rgba(255,255,255,.05);border-radius:7px;overflow:hidden}
.barrow .track i{display:block;height:100%;border-radius:7px}
.stars{color:var(--gold);letter-spacing:2px}
.form{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px;align-items:end}
.checks{display:flex;flex-wrap:wrap;gap:8px}
.checks label{display:flex;gap:6px;align-items:center;border:1px solid var(--line2);border-radius:10px;padding:7px 10px;font-size:14px}
.confirm{background:rgba(240,82,74,.1);border:1px solid rgba(240,82,74,.6);border-radius:12px;padding:12px;display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin-top:8px}
.note-911{font-size:13px;color:#ffc2bd;border-left:3px solid var(--red);padding-left:10px}
#toast{position:fixed;left:50%;bottom:calc(20px + env(safe-area-inset-bottom,0px));transform:translateX(-50%);background:var(--fg);color:var(--bg);font-weight:700;padding:10px 18px;border-radius:12px;z-index:60;max-width:calc(100% - 32px);box-shadow:0 12px 30px -10px rgba(0,0,0,.6)}

@media (max-width:1100px){.stats{grid-template-columns:repeat(3,minmax(0,1fr))}.stats .stat:nth-child(n+4){display:none}}
@media (max-width:860px){
  :root{--top-h:58px}
  #app{grid-template-columns:minmax(0,1fr);grid-template-rows:var(--top-h) auto minmax(0,1fr)}
  .top{padding:0 14px;gap:10px}
  nav.rail{flex-direction:row;overflow-x:auto;overflow-y:hidden;border-right:none;border-bottom:1px solid var(--line);padding:8px 12px;gap:6px;scrollbar-width:none}
  nav.rail::-webkit-scrollbar{display:none}
  nav.rail .sect{display:none}
  nav.rail button{white-space:nowrap;padding:7px 11px;flex:none}
  .who .nm,.clock,#soundBtn{display:none}
  .wrap{padding:16px 14px 40px}
  .rrbar{padding:10px 14px}
  .pagehead h1{font-size:22px}
}
@media (max-width:640px){
  .tk{grid-template-columns:64px minmax(0,1fr)}
  .tk .act{grid-column:1/-1;align-items:stretch;padding-top:0;border-top:1px solid var(--line);padding:10px 12px;min-width:0}
  .complete-box{justify-content:stretch}.complete-box input{width:100%}
  .stats{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}
  .stat{padding:10px}.stat .v{font-size:20px}
  .top .powered{font-size:9.5px}
  .tk .roomtile b{font-size:17px}
  .top .logo{width:34px;height:34px}
  #logout{padding:6px 6px}
}
@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}